Refund Policy - AI Crypto Portfolio

1. Refund Policy Overview

At AI Crypto Portfolio, we strive to provide excellent service and value to our subscribers. This Refund Policy outlines the terms and conditions for refunds and cancellations of our subscription services.

Important: All refund requests are subject to review and approval. Refunds are processed at our discretion based on the circumstances outlined below.

2. Subscription Plans

Free Plan

• No charges or refunds applicable
• Limited AI portfolio generations per month
• Basic portfolio tracking features

Premium Plans (Coming Soon)

• Monthly and annual subscription options
• Unlimited AI portfolio generations
• Advanced analytics and insights
• Priority customer support
• Premium features and tools

3. Refund Eligibility

Eligible for Refund

• Technical Issues: Service unavailable for more than 48 consecutive hours due to our fault
• Billing Errors: Incorrect charges or duplicate payments
• Feature Misrepresentation: Advertised features not working as described
• Early Cancellation: Cancellation within 7 days of first subscription (pro-rated refund)
• Account Compromise: Unauthorized subscription purchases

Not Eligible for Refund

• Change of Mind: Deciding you no longer want the service
• Investment Losses: Financial losses from following AI recommendations
• Partial Usage: Using the service for part of the billing period
• Violation of Terms: Account suspension due to terms violations
• External Factors: Market volatility or cryptocurrency performance
• User Error: Misunderstanding service features or capabilities

4. Refund Process

How to Request a Refund

1. Contact Support: Email our support team within 30 days of the charge
2. Provide Details: Include your account email, subscription details, and reason for refund
3. Documentation: Provide any relevant screenshots or evidence
4. Review Process: We will review your request within 5-7 business days
5. Decision Notification: You will receive an email with our decision

Processing Time

• Review Period: 5-7 business days from request submission
• Approved Refunds: Processed within 5-10 business days
• Payment Method: Refunds issued to original payment method
• Bank Processing: Additional 3-5 days for bank processing

5. Cancellation Policy

How to Cancel

• Log into your account and go to Profile Settings
• Navigate to the Subscription section
• Click "Cancel Subscription" button
• Confirm cancellation in the popup dialog
• You will receive a confirmation email

Cancellation Effects

• Immediate: No new charges will be made
• Access: You retain access until the end of current billing period
• Data: Portfolio data remains accessible during current period
• Reactivation: You can resubscribe at any time
• No Partial Refunds: Cancellation does not automatically qualify for refund

6. Billing and Payment Terms

Billing Cycle

• Monthly: Billed every 30 days from subscription date
• Annual: Billed every 365 days from subscription date
• Auto-Renewal: Subscriptions automatically renew unless cancelled
• Price Changes: 30 days advance notice for any price increases

Failed Payments

• Retry Attempts: We will retry failed payments 3 times over 7 days
• Grace Period: 7-day grace period to update payment information
• Account Suspension: Service may be suspended after failed payment period
• Data Retention: Account data retained for 30 days after suspension

7. Special Circumstances

Pro-Rated Refunds

In certain circumstances, we may offer pro-rated refunds:

• Service downtime exceeding 48 hours in a billing period
• Major feature removal without adequate notice
• Significant changes to service terms during active subscription

Force Majeure

Refunds may not be available for service disruptions caused by events beyond our control, including but not limited to natural disasters, government actions, internet service provider issues, or third-party service failures.

8. Dispute Resolution

If you disagree with our refund decision:

• Contact our support team to discuss the matter further
• Provide additional documentation if available
• Request escalation to management if necessary
• As a last resort, you may pursue resolution through your payment provider

9. Important Disclaimers

⚠️ INVESTMENT DISCLAIMER

Refunds are NOT available for investment losses resulting from using our AI recommendations. Our service provides educational tools and analysis only, not guaranteed investment advice.

• Cryptocurrency investments are highly risky and volatile
• AI recommendations are for educational purposes only
• Past performance does not guarantee future results
• Users are solely responsible for their investment decisions

10. Contact Information

For refund requests or questions about this policy:

Email:dmitriyroi@symphonyagency.io
Subject Line: "Refund Request - [Your Account Email]"
Response Time: Within 24-48 hours during business days
Website: AI Crypto Portfolio